Welcome to Yuvi Jewellery Web-Shop . We value our customers and strive to provide you with the highest quality handmade jewelry. Please read our Refund and Returns Policy carefully to understand your rights and our procedures regarding returns and refunds.
1. General Policy
1.1. Eligibility for Returns:
Items are eligible for return if they are unused, in their original condition, and accompanied by the original packaging and receipt or proof of purchase. Please note that custom-made or personalized items are non-returnable, unless they arrive damaged or defective.
1.2. Return Period:
You have 7 days from the date of shipment to initiate a return request. Requests made after this period may not be eligible for a return.
2. Return Procedure
2.1. Initiating a Replacement / Return:
We agree to evaluate returns request within 10 days of shipment for unused items in their original condition. Custom and personalised items are non-returnable unless defective. Please see our Refund and Returns Policy for more details. To initiate a return request, contact our customer service team using the below button !
with your order number and a brief description of the reason for replacement or return.
2.2. Shipping Instructions:
Once your return is authorized, you will receive detailed instructions on how to return the item. Please ensure that the item is securely packaged to prevent damage during transit.
2.3. Return Shipping Costs:
Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect. We recommend using a trackable shipping service to ensure the safe return of your item.
3. Replacement or Refunds
3.1. Replacement /Refund Approval:
Upon receipt and inspection of your returned item, we will notify you via email regarding the approval or rejection of your request.
3.2. Processing of Replacement
If approved, the replacement will be processed, and will be shipped to the same address, as given on the initial order, within 15 business days. Please note that processing times may vary depending on local vacations and holidays.
3.3. Processing of Refunds:
If approved, the refund will be processed, and a credit will be applied to your original method of payment within 30 business days. Please note that processing times may vary depending on your financial institution at our web-shop.
3.4. Non-Refundable Items:
The following items are non-refundable:
- Earrings
- Gift cards
- Custom-made or personalized products
4. Exchanges
4.1. Exchange Policy:
We only replace items if they are defective or damaged. If you wish to exchange an item for the same product, please contact us using the below button
5. Damaged or Defective Items
5.1. Reporting Damages:
If your item arrives damaged or defective, please notify us within 5 days of shipping date. Provide photographs and a detailed description of the issue Using the below button. We will evaluate the situation and provide a resolution, which may include a repair, replacement or refund.
Note: Earring could only be repaired due to hygienic reasons.
6. Contact Information
For any questions or concerns regarding this policy, please contact us:
- Email: SYuvali1903@gmail.com
- Web Site: www.Yuvi-Jewellery.nl
7. Policy Modifications
We reserve the right to modify or update this policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically for any changes.
Last Modification Effective Date: Aug. 29th 2024