Jewelry of Hands Craft
Because every piece caries a precious story
Frequently Asked Questions (FAQ)
1. Ordering and Paymente
Q: What payment methods do you accept?
A: We accept PayPal, and via PayPal the major credit cards (Visa, MasterCard, American Express) for all purchases.
Q: Can I cancel or change my order?
A: Once your order has been confirmed, we cannot guarantee changes or cancellations. Please contact us within 6 hours of placement using the following form if you wish to amend or cancel your order.
Orders that has been already shipped could not be cancelled or modified.
2. Shipping and Delivery
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Shipping fees and delivery times vary based on the destination. Please check our Shipping Policy for more details.
Q: How long will it take to receive my order?
A: Orders are typically processed within 1-2 business days. Delivery times depend on your location and the services of Post NL at your location. Once your order is been processed and shipped, tracking number is provided to enable you to receive the shipping overview.
3. Product Information
Q: Are your jewelry pieces handmade?
A: Yes, all of our jewelry is handcrafted with care and attention to detail, using high-quality materials.
Q: Can I request a custom design?
A: We offer custom design services for personalised pieces. Please contact us using the contact us form to discuss your ideas and receive a quote.
4. Care and Maintenance
Q: How should I care for my handmade jewelry?
A: To keep your jewelry looking its best, avoid exposure to water, chemicals, and extreme temperatures. Store in a dry, cool place and clean with a soft cloth.
Q: Do you offer repair services?
A: Yes, we offer repair services for our products. Please contact us with details about the issue, using the contact us form and we’ll provide instructions on how to proceed.
5. Returns and Refunds
Q: What is your return policy?
A: Please follow the Replacement & Return policy and send us the return request for evaluation.
Q: How long does it take to process a refund?
A: Approved refound are processed within 30 business days. The refund will be issued to your original payment method.
6. Contact Us
Q: How can I contact customer support?
A: You can reach our customer support team via details email or Contact form at our website page, Contact Us.